Simulator

Systematic Troubleshooting

In 90 sec
SIMULATOR

Systematic Troubleshooting

Systematic troubleshooting is independent of any technical expertise. It applies soft skills such as analysis, investigation, consistency, communication, and decision-making, thereby extending the troubleshooting capability to safely, quickly, and cost-effectively handle and solve complicated technical problems.
Troubleshooting or technical problem solving is a fundamental skill for all of us working in technical environments. And effective troubleshooting is a crucial capability for most organizations to deliver services and products while keeping costs down.
Problem-solving capabilities continue to be amongst the Top 10 skills that companies require from employees.
Our systematic troubleshooting training products provide the learner with distinct experiential learning challenges to assess, analyze, and solve technical deviations in a systematic, consistent, and practical approach.
Our 4-step approach facilitates flow by providing just the right guidance for learners to experience the consequences of good and bad quality of information - leading to an improved understanding and performance on which logical milestones one needs to reach.

All our products aim for improvement and not perfection. We believe that - like in sports - the right technique, repetition, and coaching yields measurable results.
The typical way we troubleshoot is to use our technical expertise, which works well for relatively simple problems. But when we face complicated, unfamiliar problems, the approach makes us execute risky and costly solution attempts based on assumptions, gut feelings, or trial-and-error.
Intro
Sim4People Skill Development products are built and run with a clear focus on applicability.
Coming with a rich background of practical application experience - we are designing each exercise with a high degree of relevance in daily work.
Our  selling proposition: "What you learn today can be applied tomorrow!"
Physical classroom or virtual classroom? The fully digital format of our products makes this decision an easy one. You decide - even on the day of the event.
Key facts
We believe in the benefits and the impact of Simulation-Based Training (SBT) - as it allows for a superior learning experience including..
Experiential Learning
Gamification
Emotional tagging
Interpersonal communication and collaboration
Ongoing reflection and improvement throughout the engagement
Dashboards and immediate feedback
Each SBT based product confronts a team of learners or an individual with a series of exercises with engaging content and interactions - keeping the focus and attention span at high levels throughout the learning event.
Learning from a uni-directional feed of information via PowerPoint slides or other static input is ineffective - and that's why Sim4People products do not "teach" from theoretical content. We let the learner experience the consequences of good or bad choices and approaches - followed by reflection and insights for the next round.
Our safe-to-fail training environments make this approach an effective and efficient alternative with direct relevance for daily work.
Our customers tend to be very constrained on the available time for practical skill development and appreciate the high degree of relevant skill transfer with recognizable results.
First half
Introduction
Problem simulator
Exercise 1
Discovery
Exercise 1
Discovery
Debriefing
Discovery
Method
To-the-point
Exercise 2
Step-by-step
Second half
Exercise 3
Single-position
Briefing
Swap
Exercise 4
Swap
Exercise 5
Multi-position
Closure
Summary & evaluation
Extra
Exercise 6
Single-position
Exercise 7
Single-position
First half
Introduction
Problem simulator
Exercise 1
Discovery
Exercise 1
Discovery
Debriefing
Discovery
Method
To-the-point
Exercise 2
Step-by-step
Second half
Exercise 3
Single-position
Briefing
Swap
Exercise 4
Swap
Exercise 5
Multi-position
Closure
Summary & evaluation
Extra
Exercise 6
Single-position
Exercise 7
Single-position
Introduction
Problem simulator
Briefing
Discovery
Exercise 1
Discovery
Debriefing
Discovery
Method
To-the-point
Exercise 2
Step-by-step
Exercise 3
Single-position
Briefing
Swap
Exercise 4
Swap
Exercise 5
Multi-position
Closure
Summary and evaluation
Exercise 6
Single-position
Exercise 7
Single-position

Flow 1

Flow 1

Flow 1

Flow 1

Selection

Delivery

We deliver
Sim4People and our partners offer compelling training packages and solutions to meet your training needs.
You can decide - based on your skill development initiative's scope and preferences - if you prefer external competence and routine over the development of internal resources. External trainers tend to bring a broader perspective and a wider variety of examples from different areas to the table.
We will make every effort to ensure the best possible fit of trainer personality and experience with your needs.
you deliver
Maximize your flexibility and build internal competence holders with our Train-The-Trainer offering in combination with training credits.
Various Train-The-Trainer formats ensure that your internal trainer candidates gain the capabilities and confidence to deliver the skill development products you need for your organization. Only one course or the full portfolio - you have the choice, and we can even add new courses with an upgrade of your trainers when you see the need later.
Once you have added qualified trainers to your organization, you can benefit from our training credit approach. Each training credit allows you to order access to the Sim4People training platform for two teams per credit - giving you the flexibility to run a course with min. 6 participants. Every additional credit will add two more teams to the event.
What if you realize that daily business got in the way of a scheduled course? Just cancel your session in the online order interface, and the credits go back to your account immediately(*).
* our fair price policy ensures that credits ordered for a scheduled course are modifiable until the first participant team is logging into the training platform.

Channel

VIRTUAL CLASSROOM
The virtual classroom format is the first choice for those organizations looking for compelling, interactive, and engaging skill development for audiences in different locations.
Teams in different geographies or individuals working in home-office - virtual classroom provides participants with an effective learning experience.
Sim4People skill development products are fully digital by design and are perfect for online learning experiences. Streamed Video content, in-system documentation, 3D models, and interactive content presentation are just a few highlights that make our products unique in the market.
What does it need to deliver skill development in virtual classroom format? Just a standard online meeting solution like Microsoft Teams, Cisco Webex, or Zoom and the ability to access our training platform with a modern internet browser including video streaming.
We recommend delivering virtual classroom sessions in 2-3 segments of 3-4,5 hours within a week.
PHYSICAL CLASSROOM
Benefit from the dynamic nature of a fully digital solution in a classic classroom environment.
Minimum one Laptop / PC with an internet connection per team is required, but you can also choose to have every participant in a team use his/her device.
Each team of 3-5 participants collaborates to analyze and solve the technical challenges presented in the digital learning environment - with the instructor ensuring that progress happens.
Are you looking for a hybrid format with some physical classroom teams and some remote teams in the same training? The digital design allows for this, too.