Systematic troubleshooting is independent of any technical expertise. It applies soft skills such as analysis, investigation, consistency, communication, and decision-making, thereby extending the troubleshooting capability to safely, quickly, and cost-effectively handle and solve complicated technical problems.
Troubleshooting or technical problem solving is a fundamental skill for all of us working in technical environments. And effective troubleshooting is a crucial capability for most organizations to deliver services and products while keeping costs down.
Problem-solving capabilities continue to be amongst the Top 10 skills that companies require from employees.
Our systematic troubleshooting training products provide the learner with distinct experiential learning challenges to assess, analyze, and solve technical deviations in a systematic, consistent, and practical approach.
Our 4-step approach facilitates flow by providing just the right guidance for learners to experience the consequences of good and bad quality of information - leading to an improved understanding and performance on which logical milestones one needs to reach.
All our products aim for improvement and not perfection. We believe that - like in sports - the right technique, repetition, and coaching yields measurable results.
The typical way we troubleshoot is to use our technical expertise, which works well for relatively simple problems. But when we face complicated, unfamiliar problems, the approach makes us execute risky and costly solution attempts based on assumptions, gut feelings, or trial-and-error.